{"id":7581,"date":"2025-07-18T10:03:41","date_gmt":"2025-07-18T08:03:41","guid":{"rendered":"https:\/\/joysercasa.designit.lu\/politique-de-confidentialite\/"},"modified":"2025-10-22T08:43:19","modified_gmt":"2025-10-22T06:43:19","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/joysercasa.designit.lu\/fr\/politique-de-confidentialite\/","title":{"rendered":"Politique de confidentialit\u00e9"},"content":{"rendered":"\t\t
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Politique de confidentialit\u00e9<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Joyser Casa S.A.R.L<\/strong>
Code d\u2019entit\u00e9 universel : 1415-0876-7402-0645
Adresse : 82, rue d\u2019Arlon, L-7513 Mersch, Luxembourg
T\u00e9l\u00e9phone : +352 661 313 314
Site web : joysercasa.designit.lu
E-mail : renovation@joyser.lu<\/a><\/p>

SOMMAIRE<\/strong><\/h3>

I. Informations g\u00e9n\u00e9rales
II. D\u00e9finitions
III. Cat\u00e9gories de donn\u00e9es personnelles trait\u00e9es
IV. Finalit\u00e9s et bases juridiques du traitement
V. Dur\u00e9e de conservation des donn\u00e9es
VI. Divulgation des donn\u00e9es personnelles
VII. Transfert des donn\u00e9es personnelles
VIII. Vos droits
IX. S\u00e9curit\u00e9
X. Modifications de la politique
XI. Contact<\/p>

I. INFORMATIONS G\u00c9N\u00c9RALES<\/strong><\/h3>

Joyser Casa S.A.R.L agit en tant que responsable du traitement.
Nous traitons vos donn\u00e9es personnelles conform\u00e9ment au R\u00e8glement (UE) 2016\/679 (RGPD) et \u00e0 la l\u00e9gislation luxembourgeoise en vigueur.
Cette politique d\u00e9crit la mani\u00e8re dont nous collectons, utilisons, stockons et prot\u00e9geons vos donn\u00e9es lorsque vous utilisez notre site joysercasa.designit.lu<\/strong>.<\/p>

Coordonn\u00e9es du responsable du traitement :<\/strong>
Joyser Casa S.A.R.L
82, rue d\u2019Arlon, L-7513 Mersch, Luxembourg
T\u00e9l\u00e9phone : +352 661 313 314
E-mail : renovation@joyser.lu<\/a><\/p>

II. D\u00c9FINITIONS<\/strong><\/h3>

Donn\u00e9es personnelles : toute information se rapportant \u00e0 une personne physique identifi\u00e9e ou identifiable.
Traitement : toute op\u00e9ration appliqu\u00e9e aux donn\u00e9es personnelles (collecte, enregistrement, stockage, utilisation, communication, effacement).
Responsable du traitement : l\u2019entit\u00e9 qui d\u00e9termine les finalit\u00e9s et moyens du traitement (Joyser Casa S.A.R.L).
Sous-traitant : un tiers qui traite des donn\u00e9es pour le compte du responsable.
Destinataire : toute personne \u00e0 qui des donn\u00e9es sont communiqu\u00e9es.
Donn\u00e9es anonymes : donn\u00e9es ne permettant plus d\u2019identifier une personne.
Donn\u00e9es statistiques : donn\u00e9es agr\u00e9g\u00e9es utilis\u00e9es uniquement \u00e0 des fins d\u2019analyse.
RGPD : R\u00e8glement g\u00e9n\u00e9ral sur la protection des donn\u00e9es (UE 2016\/679).<\/p>

III. CAT\u00c9GORIES DE DONN\u00c9ES PERSONNELLES TRAIT\u00c9ES<\/strong><\/h3>

Visiteurs du site :<\/strong>
\u2022 Nom, adresse e-mail, num\u00e9ro de t\u00e9l\u00e9phone transmis via les formulaires.
\u2022 Donn\u00e9es techniques : adresse IP, type de navigateur, appareil utilis\u00e9, pages visit\u00e9es, cookies, date et heure d\u2019acc\u00e8s.<\/p>

Clients et utilisateurs enregistr\u00e9s :<\/strong>
\u2022 Identit\u00e9 et coordonn\u00e9es : nom, pr\u00e9nom, adresse e-mail, t\u00e9l\u00e9phone, adresses de facturation et de livraison.
\u2022 Donn\u00e9es de compte : identifiant, pr\u00e9f\u00e9rences, historique de commandes.
\u2022 Donn\u00e9es de transaction : produits achet\u00e9s, montants, statut de paiement, informations de livraison.
\u2022 Communications avec le service client, retours, r\u00e9clamations.<\/p>

Connexion via tiers (ex. Google)<\/strong> : nom et e-mail partag\u00e9s par le fournisseur.
Aucune donn\u00e9e sensible n\u2019est demand\u00e9e.
Nos services ne s\u2019adressent pas aux mineurs.<\/p>

IV. FINALIT\u00c9S ET BASES JURIDIQUES DU TRAITEMENT<\/strong><\/h3>

Ex\u00e9cution d\u2019un contrat<\/strong>
\u2022 Gestion du compte client.
\u2022 Traitement et livraison des commandes.
\u2022 Facturation, retours, garanties.
Base juridique : article 6(1)(b) RGPD.<\/p>

Obligations l\u00e9gales<\/strong>
\u2022 Comptabilit\u00e9, fiscalit\u00e9, conservation des documents.
\u2022 R\u00e9ponse aux demandes des autorit\u00e9s.
Base juridique : article 6(1)(c) RGPD.<\/p>

Int\u00e9r\u00eat l\u00e9gitime<\/strong>
\u2022 S\u00e9curit\u00e9 du site, pr\u00e9vention de la fraude.
\u2022 Analyse et am\u00e9lioration du service.
\u2022 Gestion des r\u00e9clamations et assistance.
Base juridique : article 6(1)(f) RGPD.<\/p>

Consentement<\/strong>
\u2022 Envoi de newsletters et offres commerciales.
\u2022 Personnalisation du contenu marketing.
Base juridique : article 6(1)(a) RGPD.
Vous pouvez retirer votre consentement \u00e0 tout moment.<\/p>

V. DUR\u00c9E DE CONSERVATION DES DONN\u00c9ES<\/strong><\/h3>

Les donn\u00e9es sont conserv\u00e9es uniquement le temps n\u00e9cessaire :
\u2022 Donn\u00e9es client et commande : dur\u00e9e du contrat + 10 ans (obligations l\u00e9gales).
\u2022 Donn\u00e9es de support : jusqu\u2019\u00e0 3 ans apr\u00e8s la derni\u00e8re interaction.
\u2022 Donn\u00e9es marketing : tant que l\u2019abonnement est actif, puis 2 ans apr\u00e8s d\u00e9sinscription.
\u2022 Journaux techniques : environ 12 mois.<\/p>

Les donn\u00e9es sont supprim\u00e9es ou anonymis\u00e9es apr\u00e8s expiration des d\u00e9lais l\u00e9gaux.<\/p>

VI. DIVULGATION DES DONN\u00c9ES PERSONNELLES<\/strong><\/h3>

Les donn\u00e9es peuvent \u00eatre communiqu\u00e9es uniquement \u00e0 :
\u2022 Prestataires de services : h\u00e9bergement, maintenance, paiement, livraison, marketing.
\u2022 Conseillers professionnels : comptables, avocats.
\u2022 Autorit\u00e9s publiques, lorsque la loi l\u2019exige.<\/p>

Tous les sous-traitants sont soumis \u00e0 des obligations contractuelles de confidentialit\u00e9 et de s\u00e9curit\u00e9.<\/p>

VII. TRANSFERT DES DONN\u00c9ES PERSONNELLES<\/strong><\/h3>

Les donn\u00e9es sont stock\u00e9es au sein de l\u2019Espace \u00e9conomique europ\u00e9en (EEE).
En cas de transfert hors EEE, nous appliquons des garanties telles que :
\u2022 D\u00e9cision d\u2019ad\u00e9quation de la Commission europ\u00e9enne, ou
\u2022 Clauses contractuelles types (SCC).<\/p>

VIII. VOS DROITS<\/strong><\/h3>

Vous disposez des droits suivants :
\u2022 Droit d\u2019acc\u00e8s et d\u2019information.
\u2022 Droit de rectification.
\u2022 Droit \u00e0 l\u2019effacement (\u00ab droit \u00e0 l\u2019oubli \u00bb).
\u2022 Droit \u00e0 la limitation du traitement.
\u2022 Droit \u00e0 la portabilit\u00e9.
\u2022 Droit d\u2019opposition (notamment au marketing).
\u2022 Droit de ne pas faire l\u2019objet de d\u00e9cisions automatis\u00e9es.<\/p>

Pour exercer vos droits :<\/strong>
E-mail : renovation@joyser.lu<\/a>
Adresse : Joyser Casa S.A.R.L, 82 rue d\u2019Arlon, L-7513 Mersch, Luxembourg.<\/p>

R\u00e9ponse dans un d\u00e9lai d\u2019un mois.<\/p>

Vous pouvez d\u00e9poser une plainte aupr\u00e8s de la CNPD<\/strong> (Commission nationale pour la protection des donn\u00e9es, Luxembourg).<\/p>

IX. S\u00c9CURIT\u00c9<\/strong><\/h3>

Nous appliquons des mesures techniques et organisationnelles adapt\u00e9es pour prot\u00e9ger vos donn\u00e9es contre la perte, la destruction ou l\u2019acc\u00e8s non autoris\u00e9.<\/p>

X. MODIFICATIONS DE LA POLITIQUE<\/strong><\/h3>

Nous pouvons mettre \u00e0 jour la pr\u00e9sente politique.
La version la plus r\u00e9cente sera disponible sur joysercasa.designit.lu<\/strong> avec sa date d\u2019entr\u00e9e en vigueur.<\/p>

XI. CONTACT<\/strong><\/h3>

Joyser Casa S.A.R.L
82, rue d\u2019Arlon, L-7513 Mersch, Luxembourg
T\u00e9l. : +352 661 313 314
E-mail : renovation@joyser.lu<\/a>
Site : joysercasa.designit.lu
Date d\u2019effet : 22 octobre 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Joyser Casa S.A.R.LCode d\u2019entit\u00e9 universel : 1415-0876-7402-0645Adresse : 82, rue d\u2019Arlon, L-7513 Mersch, LuxembourgT\u00e9l\u00e9phone : +352 661 313 314Site web : joysercasa.designit.luE-mail : renovation@joyser.lu SOMMAIRE I. Informations g\u00e9n\u00e9ralesII. D\u00e9finitionsIII. Cat\u00e9gories de donn\u00e9es personnelles trait\u00e9esIV. Finalit\u00e9s et bases juridiques du traitementV. Dur\u00e9e de conservation des donn\u00e9esVI. Divulgation des donn\u00e9es personnellesVII. Transfert des donn\u00e9es personnellesVIII. Vos droitsIX. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7581","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPolitique de confidentialit\u00e9 | Joyser Casa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joysercasa.designit.lu\/fr\/politique-de-confidentialite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de confidentialit\u00e9 | Joyser Casa\" \/>\n<meta property=\"og:description\" content=\"Joyser Casa S.A.R.LCode d\u2019entit\u00e9 universel : 1415-0876-7402-0645Adresse : 82, rue d\u2019Arlon, L-7513 Mersch, LuxembourgT\u00e9l\u00e9phone : +352 661 313 314Site web : joysercasa.designit.luE-mail : renovation@joyser.lu SOMMAIRE I. 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